General Questions
Forrest manufactures massage and wellness products, including massage chairs, massage cushions, neck and shoulder massagers, massage pillows, foot massagers, hand massagers, head and scalp massagers, eye massagers, knee massagers, fascia guns, and related wellness equipment.
Forrest is a health technology manufacturer established in 2013, focusing on product research, design, manufacturing, sales, and export support for global customers. For a closer look at our production environment, see Our Factory.
Forrest was established in 2013 and has built long-term experience in massage product development, manufacturing, quality management, and international cooperation.
OEM & ODM
Yes. Forrest supports OEM and ODM cooperation for distributors, retailers, importers, and brand partners, depending on the product model, order plan, and project requirements.
Customization may include logo application, packaging design, color or appearance adjustments, product configuration, and certain functional options based on the selected model and order quantity.
Yes. Forrest can discuss product positioning, functional requirements, packaging direction, and compliance needs based on your target market and sales channel.
Yes. Private label and customized packaging support are available for qualified projects. Final options depend on the product category, order quantity, and production arrangement.
Samples, MOQ & Production
Yes. Sample confirmation is available before mass production, especially for OEM/ODM projects, new product configurations, or new market cooperation.
MOQ depends on the product category, customization level, packaging requirements, and production schedule. Please share your target product and order plan for evaluation.
Production lead time varies by product model, order quantity, customization requirements, and factory schedule. Standard orders are usually arranged after sample confirmation and production planning.
Wholesale product categories include massage chairs, massage cushions, foot massagers, neck and shoulder massagers, massage pillows, hand massagers, eye massagers, fascia guns, and other wellness products.
Yes. Products go through inspection and function testing before packaging and export shipment. For more details about inspection and testing support, see Quality Control.
Certifications & Compliance
Forrest has passed ISO9001, ISO13485, and BSCI quality system certifications. Products have obtained quality and safety certifications such as CE, CB, ETL, RoHS, KC, FCC, and others depending on product category and target market. For more certification information, see Certifications.
Yes. Available certification documents and compliance information can be shared during cooperation discussions based on the selected product model and target market requirements.
No. Certifications may vary by product category, model, function, electrical specification, and destination market. Our team can help confirm the available documents for your project.
Yes. Forrest can help buyers review available certification support, product documentation, and basic compliance information before sampling or bulk order planning.
Shipping & Delivery
Yes. Forrest supports export coordination for global customers and can work with buyers, forwarders, or logistics partners according to the shipping arrangement. For export arrangement details, see Shipping & Delivery.
Export is usually arranged through major China export ports based on the order location, freight plan, and customer requirements.
Yes. Forrest can provide export-related document support during order cooperation, including standard commercial and shipment documents required for delivery coordination.
Payment Terms
Forrest’s standard payment term is 30% deposit before production and 70% balance after shipment against the draft bill of lading. For more details, see Payment Terms.
The 70% balance payment is arranged after shipment when the draft bill of lading is available for confirmation.
After-Sales Support
Yes. Forrest provides after-sales communication and product support for B2B customers based on the product category, order terms, and cooperation agreement. For warranty and service details, see Warranty & Support.
After the one-year warranty period, Forrest can still support customers with replacement parts and technical communication, but parts will be charged based on the actual situation.
Support may include technical communication, product issue coordination, spare parts support, and follow-up assistance for bulk orders when required.
You can contact Forrest through the inquiry form, email, or direct business communication channels. Please share your product category, target market, quantity, and customization needs so our team can respond more efficiently. To start a project discussion, see Contact Us.